Auto-responding and forwarding SMS

Easily automate the information and content you send and share

Your Textlocal account makes it easy for you to respond to inbound SMS, to reply to them with attachments, links, vouchers and other content, and to forward them on to others. These features turn the humble SMS into an interactive, engaging and valuable communication tool, and give you the power to always be available to your customers.

Check out our handy checklist for some simple steps to help make sure your SMS campaigns deliver real value and results.

Automatic responses

You can automatically respond to inbound messages with SMS that contain short links to online content such as your website, blogs, articles or videos. You can also add documents, PDFs and other file attachments to your message, so your response can eclipse a standard text message. Your Textlocal account tracks and reports on who has clicked on your links – making it easy to see which recipients are particularly interested in your content.

Send personal replies

Auto-responses can also contain rich SMS content such as mobile vouchers, loyalty cards, tickets, mobile web pages or forms. The platform also allows you to add personalisation into your auto-responses to give your customers the most engaging SMS experience.

Automatically forward replies to a number or email

Use SMS auto-forwarding to ensure you never miss a message. Inbound messages can be forwarded to a mobile phone, a contact group, to email addresses, to a URL or other online applications. This alerts you to incoming messages wherever you are, and helps ensure continuity for your business.

In need of support? If you have any questions about SMS or Textlocal Messenger, visit our FAQ section.

Lots of issues trying to get customers to reply to emails chasing orders – switched to texting them and now get a much higher return rate – very good service and easy to use with saved template messages.

—Simon Billenness, Dominion Retail Ltd

  • Dominion Retail – rapid replies