SAFE@LAST offers services for young people at risk through running away. They needed a low cost way for vulnerable young people to easily access their advice service.
Text messages are a familiar and regular form of communication for young people to feel comfortable with
Young people could respond to messages discreetly and cost-effectively
The charity can then reply to them and can have a text conversation
SMS has increased the number of contacts to our helpline services and so made a real difference to vulnerable children helping to keep them safe