Kyles Collection are designers and manufacturers of bespoke Jewellery. The business has been using mobile messaging to enhance communication with customers and improve efficiency.
Reminder text messages were sent the day prior to the customer appointment, also giving them the chance to cancel using the Textlocal reply service
A courtesy text is sent to inform clients that their jewellry is ready for collection, enabling them to plan collection quickly
Text messages could be sent in mass or as individuals, bespoke messages were sent for reminders and alerts
A quick reminder text prior to appointments has definitely reduced no shows.
—Kyles Collection
