Textlocals SMS service delivers results for top security firm

Defensa Security, a leading UK events security firm are using Textlocal to help improve communications with their 1300 regional staff and save money in the process.

The firm specialises in event security, supplying personnel for a busy schedule of major events and festivals including Glastonbury. Previously, recruiting staff was a timely and costly process but according to Chris Hargrave (National Operations Manager) Defensa have improved the speed and efficiency of recruiting staff, by simply sending potential staff a personalised text message asking individuals to respond if they can work.

Chris went on say, “SMS messages have revolutionised our internal communications and helped us save money. Sending a quick text to security staff is much more effective and efficient than having to individually phone each prospect. Also, response rates are much higher than phone calls with around 70% of contacts replying to say that they can work.”

He continued ‘Textlocal provide an excellent service. The control panel is secure and reliable and really meets our needs, since using the SMS service we have drastically cut down on admin time and resources.’

The company also uses Textlocal to notify staff of their salary payments having previously been inundated with phone calls from staff wanting to know details of payments. By informing staff in advance, Defensa Security provided an added service to their staff, whilst also significantly reducing the number of inbound calls to the head office.

Alastair Shortland, Textlocal Technical Director said, ‘We’re always delighted to receive positive feedback from our customers, Defensa Security is just one of the many companies we have using our user friendly service to send SMS to save money AND improve response. We aim to make communication as simple and effective as possible for any organisation, so it’s great when a customer has such success.’

If you wish to integrate SMS messages into your communications and want to use the UK’s leading SMS system, simply sign up at www.txtlocal.co.uk and get started instantly.

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